Refund Policy

Cancellation Before Shipment

To state the position of touchlandilac precisely, the store can consider cancellation only before dispatch; for completeness, after shipment, the order is handled under this Refund Policy.

Return Shipping Responsibility

In administering this policy, touchlandilac confirms that approved no-reason returns and exchanges have merchant-paid return shipping; where relevant, damage, defects, wrong items, missing items, and incomplete deliveries are handled with merchant-paid return shipping.

Non-Returnable Categories

For customers shopping with touchlandilac, the governing rule is clear: those exclusions do not reduce any right relating to damaged, defective, incorrect, incomplete, or missing goods; for completeness, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are outside the no-reason return program.

Default Return Destination

The documented approach of touchlandilac is as follows: approved returns are ordinarily directed to 10 Charles St, Abington, Massachusetts, 02351, United States; at the same time, a different destination is used only when the store provides specific written return instructions.

Starting an Authorized Return

In administering this policy, touchlandilac confirms that a parcel should not be mailed before the store provides written authorization; additionally, customers should first contact stephanieloranoemi392@gmail.com or 512-603-2373; at the same time, approved requests receive a prepaid return label or another no-cost return method.

Returns and Exchanges Within 30 Days

To state the position of touchlandilac precisely, customers have 30 days from delivery to ask for a return without giving a reason; an exchange may be requested during that same 30-day period.

When Approved Funds Are Returned

In administering this policy, touchlandilac confirms that an authorized return is reviewed after receipt; for completeness, once approved, the refund is issued to the original payment method within 5-10 business days; additionally, issuer processing after the store sends the refund is outside the merchant's direct control.

Responsible Store Information

For transparency, touchlandilac records that the physical business address and default return address is 10 Charles St, Abington, Massachusetts, 02351, United States; as a related safeguard, customers may also call 512-603-2373; where relevant, this website is operated for customers by touchlandilac; where relevant, email support is available at stephanieloranoemi392@gmail.com.

No Restocking Fee

We do not charge a restocking fee for an approved return or exchange.